Our insurance company carries out a completely independent audit of our performance by asking our customers to rate us. This report is then issued to us. Proof indeed that we do what we say, when we say it, how we say it.
The purpose of the survey is to assist our members in maintaining and where possible, improving their standards of professionalism, quality and service.
View the 2022 report below, and view all our reports in the archive.
At Countryview we take particular care over all the work we carry out and all the products we supply. All work is backed by a comprehensive ten year insurance backed guarantee administered by the consumer protection association.
This insurance backed guarantee provider actively vets all tradesmen and provides quarterly reports monitoring customer satisfaction levels.
Below are a selection of customer comments received about the Guardian roof.
We are delighted with the work, that little space is transformed!
You have a really good team. They were all hard working, excellent at what they do, and nice guys. Can’t wait to decorate and put some new furniture inside.
It doesn’t get cold! Have to admit I was a bit nervous about the sliding doors coming out, but all good.
So thanks so much for your advice and help throughout.
Best wishes.
Steve
We had our guardian roof installed 9.5 years ago, was the best thing we ever did, turned a cold conservatory into a perfect extension. The other week we had a small leak under the lead flashing, Gareth and his team resolved the issue superbly, no quibbles or arguments, this is a true 10 year guarantee, very rare these days. Superb service all round.
Mr Peskett
Guardian Warm Roof
We would like to thank you and your workforce for the amazing job you have done for us. All your men have been courteous,hard working and clean workers. We are impressed with the organisation of the work too. Thank you very much.
Regards
Pete and Maralyn Dyer
We had our conservatory roof replaced in September last year. The whole process from the initial visit from Tres to the electrician and plasterer has been nothing short of 100% professionalism. One of the main reasons we decided to go with Garreth and his team was they deliver the whole package which includes the Building Regs. Once the roof has been completed.
I cannot rate highly enough the tradesman, Sam & Wayne who installed the roof and also Lee the plasterer, they are all highly skilled tradesman and we can recommend them all for their work. The work was carried out very cleanly, making sure they left the area tidy before leaving for the day.
Having had a very cold winter, I can honestly say that having a Guardian Warm Roof fitted will only enhance the comfort in your home, and I highly recommend this company.
Regards
John & Eve
Just thought that we ought to say how pleased we are with our new Guardian roof. It has been installed for a couple of months now and the difference in our conservatory (now garden room) is amazing. We really do have a new room, just hope that in winter it is as impressive.
I am not in the habit of writing to firms about their work and product but you have proved to be outstanding.
Well done and Thanks
If you want a cheapo quick fix do not use this company! However if you want a quality product installed by an experienced and professional company this is your destination. We have just had a Guardian roof put on our large P shaped conservatory and already feel the difference in warmth in the room.
Two and a half weeks of well co-ordinated work from teams of hard workers have produced the transformation. Excellent communication between Gareth in the office, and the workers meant he was well informed about progress and could tell us what was next in the schedule. Everything went to plan because of the attention to detail during the preliminary surveys, and any hiccups were quickly overcome.
The dismantled roofing was taken away and the whole site was cleaned down and left immaculate. We cannot recommend this company and their team highly enough. Just goes to prove, you get what you pay for!
Mary P
Dear Gareth
Many thanks for Building regs cert.
We are enjoying the benefits of our room in the hottest conditions outside and are glad that we made the decision to go ahead and replace the roof.
Our daughter and son in law also hope to do same in not too distant future so hopefully you’ll hear from them soon.
Best regards
Brian Flutter
We would like to say a big thank you to all the guys at Country View. We had a glass roof on our conservatory, which was leaking & making the room unpleasant to sit in. It was also very cold in the winter and like a greenhouse in the summer. In fact it had become a dumping room & somewhere to dry washing.
We now have a beautiful new roof, that has given the room a completely different feel. We would like to express our thanks to all your staff. Your sales rep Tres was informative and gave us all the time we needed to decide what we wanted. The team that came to fit the roof were fantastic. Clean, hard working, polite and efficient. But above all, Country View did exactly what they promised, which is very rare these days.
We look forward to using the conservatory for may years to come, although I think the children have ideas of it being a games room! Many thanks again for all your hard work
Kind Regards.
Tim Cowen
You have transformed a cold or very hot conservatory in to a comfortable all year round summer room. I would like to thank all for a job extremely well done and I would recommended your company. The Guardian roof system is excellent. Money well spent.
Mr D
Thank you for the work you have done, we are telling all our friends and could not be happier with the standard of finish and the roof itself.
Mr M
Thank you for transforming our conservatory. Both the product and your work is superb, merry Christmas to everyone.
Mrs C
Just wanted to say that having our new roof put on was the best thing we have done for a long time! We have been very warm and snug all winter and with all the winds that we have had, I have also felt a lot safer! I am sure that we would have lost our old roof this year.
Mrs P
My conservatory takes about half an hour to warm up in the evening and stays warm, instead of four hours before the guardian roof was fitted. We are delighted and now use our conservatory as a second sitting room 365 days a year, the use we first intended it for when it was built. Country View changed the roof in just three days from start to finish, were clean and tidy and did everything we asked them to. I would recommend this system and Country View to anyone.
Mr K
Replacement Guardian Roof, Gable End Style.
My conservatory is quite small, just 2.5m x 2.0m as I live in a small house and there’s now only me.
Some eight years ago I added a conservatory and decided on a steel base frame the rest fully glazed to DP level – the roof being polycarbonate. It faces west and gets hit by the prevailing SW winds. Come wind and rain and the roof leaked, then it discoloured and split.
Four years ago I was persuaded to replace the roof by a major, national company with Activ Blue glass which would “reduce the glare of the sun in summer and be warmer in winter” – both statements totally wrong. It was also supposed to be a self-cleaning roof – it wasn’t, as the pitch of the roof had been made too low. To say the least, the fitters were more concerned about their going on holiday the following day than making a good job of the fitting.
After much consideration and investigation I hit on Guardian Warm Roof – it seemed the perfect answer.
I now have another room added to my little house, because that is what it now is. Thanks to “Country View”, from the first visit of the salesperson – no pressure – through all the office staff, the surveyor, the fitter and finally the plasterer.
There’s only one way this team work and that is to provide the best service ever. And there was one more consolation; the cost, including obtaining buildings regulations consent for the whole structure, was less than half the amount I paid for the glass roof some four years ago!
Well done Country View – would I use you again, certainly: would I recommend your company, definitely!
Peter Lockyer,
Hedge End,
Nr Southampton
May 2017
Many thanks for an Excellent job which has transformed our home. LB
Hello Garreth,
Just a short note to confirm how very pleased we both are following completion of the work. From our initial contact with Tres, and subsequently your installation team, plasterers and electrician, the whole process was dealt with in a professional manner and the standard of workmanship has been very good throughout.
We would have no hesitation in recommending Country View and the Guardian Warm Roof Conversion System.
Here are a few pictures.
Kind Regards,
Richard and Yvonne Clarke-Adams
Hi Garreth
We are really pleased with the speed and quality of workmanship conducted at our property. Absolutely outstanding work, thank you to you and your team!
Dear Garreth.
We are both very pleased with the result!
All of the work done was to a very high standard and it was a pleasure to have Wayne and Scott carry out most of the work.
They were both courteous and friendly at all times and kept the site clean and organised. Great Blokes!
Lee’s plastering team were equally professional and what a great piece of work. Real artists, all of them.
Chris was also a very capable electrician and was similarly very pleasant to have around and tidy behind his work.
You have some excellent contractors who worked hard on behalf of your business and we would recommend all of them as well as Country View Home Additions to anyone looking for this kind of work.
Many thanks for transforming our old conservatory into a first class garden room!
Jeremy & Steph Erskine
Hi Garreth Just a quick update. The guardian roof has been outstanding during these hot days. Giving us a more useful and useable room. The velux window and blind are brilliant. No flies collect in this room as before with glass roof. Missing all your lovely guys. Hope you are all doing ok. PS. wishing we had done it years ago. Still here for viewings if required.
Best Regards
Karen and Rob Robinson
Garreth, many thanks, Lee has done a brilliant job again of the plastering around the new window. Again many thanks for all the work, it’s been of really high quality. We will definitely recommend you to anyone so we’re happy to act as a showroom for you any time. Just give us a call.
Recent additional new work to a Guardian™ Roof Fitted in 2003 meant the tiles had to be stripped off. At the same time we thought it might be an idea to inspect the breather membrane and ply deck to see if there was any deterioration to either over the period. As you can see above, it’s still as clean and perfect as the day it was laid.
Proof indeed that the Guardian™ roof is the only permanent conservatory solution!
Please contact us for further information and guidance on 02392780020
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